Name​ ​of​ ​Company

Corksol Uk Limited

Registered office

4th Floor, Northvale Mill, Bradford Road, Brighouse, West Yorkshire, HD6 4DJ

Contact​ ​details

Tel: +0333 3441 104

E: [email protected]

VAT no. 271844000

Corksol​ ​Billing​ ​Policy

1.0​ ​General​ ​Billing

Purchasing Corksol’s products and services constitutes customer’s acceptance of Corksol’s billing policy. Following is Corksol’s billing policy with which all customers must comply:

All accounts are set up on a prepaid basis. Payment must be received by Corksol before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for any recurring monthly or annual renewal fees.

All international customers must pay by credit/debit card .Corksol does not accept international cheques. Any costs related to international transfer currency exchange rates will have to be underwritten by the customer.

All recurring monthly or annual fees are automatically invoiced and charged to the credit/debit card on file.

Invoices will be automatically sent to your designated email address once successful payment have been authorised by your credit card company. Manual invoices can be requested and these will be issued within one business day.

2.0​ ​Billing​ ​Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date where recurring monthly or annual fees are applicable. If the credit/debit card is declined, Corksol will attempt to charge the card on file for 10 days.

Late Fee: All accounts more than 10 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.

Delinquent Accounts: All accounts 10 days past due may be disabled until balances are paid in full. When disabled, no further supply or service will be provided.

Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment.

3.0​ ​Fees

Late Fee: Corksol may assess a £25.00 late fee for accounts 10 days past due.

Chargebacks: If a customer initiates a chargeback, Corksol may assess a £5.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, a £25.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (0.5%) per month; or (ii) the 6% above Santander bank base.

4.0​ ​Corksol​ ​Services

To help you succeed and get the most from Corksol’s Approved training services, and Thermocork products. Attendance to training courses will be required to be attended and paid for at the current rate advertised on the shop. Training Services must be used within 90 days from the date of purchase otherwise they will be lost.

Training Service fees and part used Thermocork products are nonrefundable. In the event of cancellation, Corksol will not prorate any portion of unused service fees, or stock of pre purchased Thermocork products and all outstanding invoices must be paid in full.

5.0​ ​Subscription​ ​Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their Corksol subscription.

Customers may cancel their subscriptions at any time. In the event of cancellation, customers will still have access to their applications through the end of their current billing period. Corksol will not prorate any portion of unused subscription services.

All subscription fees are nonrefundable.

6.0​ ​Payment​ ​Methods

Corksol accepts payments via credit/debit card only for its training courses and recurring monthly or annual services and subscriptions. Payment by any other means, such as by BACS is on a per-customer basis and must be agreed to by Corksol. Cheques are not accepted.

All payments must be paid in GB pounds sterling and issued from a U.K. bank.

Payment by BACS is acceptable only for prepayment of orders over £1,000. Corksol currently accepts, MasterCard credit/debit cards, JCB, Maestro, Visa credit/debit cards.

7.0​ ​Cancellations

Cancellations must be in writing via email or to Corksol at [email protected]. Verbal requests to cancel do not constitute acceptance of any cancellation. Only written or electronic email requests made will create a cancellation request. Customers are encouraged to keep records of all cancellation communication.

Cancellation of training courses require at least 72 hours notice and the costs charged can be rolled forward to another training course within 90 days. No refund are applicable to cancelled training courses or Thermocork product sales.

Cancellations will confirmed back in writing to you including the terms of rebooking onto another training course.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

8.0​ ​Billing​ ​Disputes

As a current or prior customer of Corksol, each customer agrees to provide Corksol 30 days to attempt settlement of any billing dispute before disputing with any third-part credit/debit card company or bank. Corksol must be the first option in billing disputes.

Should Corksol receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Corksol has been given a chance to resolve the issue, Corksol has the right to collect on the rendered services and any fees associated with those disputes.

Regardless of the outcome of the chargeback, Corksol retains the right to collect on any rendered services or fees that are due. Corksol will submit any disputed amounts to a collection agency. Once a chargeback has been received, Corksol will immediately suspend the account until the matter is resolved.

9.0​ ​Refunds

In the case of cancellation within the forty eight hour period fro training services, no refund will be available, however a credit will be placed on the account against a future training course that has to be taken within 90 days.

Variation to this refund policy. Any Corksol Training or Thermocork products that are delivered under a bespoke order and completed either by stage or in full, that have been delivered by telephone, video call or onsite or via face to face services, are specifically custom to the client and are excluded from this refund policy.

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